Privacy Policy

Information Collection and Use

We collect information to provide and improve our Service, deliver relevant communications, and comply with applicable laws and regulations.

Types of Data Collected

1. Personal Data
   We may collect personally identifiable information that you voluntarily provide when using our Service or subscribing to communications, including:
   • Name
   • Email address
   • Phone number (including for text message communications)
2. Usage Data
   We may collect information about how you interact with our Service, such as your IP address, browser type, device identifiers, and browsing behavior.
3. Cookies and Tracking Data
   We use cookies and tracking technologies to monitor Service activity and improve user experience. You can manage your cookie preferences through your browser settings.

Use of Data

Brewer Heating & Cooling uses the collected data for the following purposes:

• To provide and maintain our Service
• To deliver communications, including SMS and email messages, when you opt in
• To provide customer care and technical support
• To notify you of updates or changes to our Service
• To analyze and improve the Service

Messaging Policy and Consumer Consent

Brewer Heating & Cooling adheres to strict compliance with mobile carrier guidelines and industry best practices.

1. Clear and Conspicuous Calls-to-Action
   When you opt into our messaging programs, we provide transparent information, including:
   • A description of the program
   • The numbers or shortcodes from which messages originate
   • Our organization’s identity
   • Instructions for opting out
   • A link to this Privacy Policy
2. Consent for Marketing Messages
   By providing your mobile phone number, you consent to receive SMS communications, including service updates, promotional offers, and marketing messages. Consent to receive marketing messages is not a condition of service.
3. Opt-Out Options
   • Reply STOP to unsubscribe from all communications.
   • Reply STOP-MKT to unsubscribe from marketing messages only.

Message Types

By opting in, you agree to receive SMS communications related to:

• Appointment reminders and scheduling confirmations
• Service updates or delays
• Estimate or invoice notifications
• Maintenance or membership reminders
• Customer satisfaction follow-ups
• Exclusive service-related promotions or seasonal tips

Message Frequency
Message frequency may vary depending on your interactions with our services, but you can expect approximately 3-5 messages per appointment. Message and data rates may apply. Frequency may increase during active service periods or promotional campaigns.

Restrictions on Sharing or Selling Data

We do not sell, rent, or share your personal data, including opt-in lists, with third parties. We do not participate in affiliate marketing or lead generation campaigns that involve the sharing of consumer data.

Opt in data such as phone numbers will not be shared or sold to third parties for marketing / promotional purposes.

We value your privacy and are committed to protecting your personal data. Any personal information you provide, including phone numbers submitted through opt-in forms, will never be shared or sold to third parties for marketing or promotional purposes.

Assistance and Help Instructions
If you need help or have questions about any of the messages you receive from us, you may:

• Reply “HELP” to any message

Opt-Out and Consumer Rights

Consumers have the right to opt out of messaging programs at any time:

• SMS Messages: Reply STOP or STOP-MKT as described above.
• Email Communications: Click the “Unsubscribe” link provided in marketing emails.

Data Sharing and Disclosure

We do not sell, rent, or share your personal information. However, we may disclose your data in good faith under the following circumstances:

• To comply with legal obligations
• To protect the safety of our users or the public
• To prevent fraud or technical issues

Data Security

We use commercially reasonable measures to secure your personal data. However, no method of transmission or storage is completely secure.

Service Providers

We may use third-party vendors to support our services, including analytics and messaging platforms. These providers are contractually obligated to safeguard your information and cannot use it for unauthorized purposes.

Children’s Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal data from children.

Updates to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be effective upon posting to this page with an updated effective date.

Mobile Messaging Terms

For additional details on our text messaging program, including terms and conditions, visit our mobile messaging terms and conditions.