As a Trane Comfort Specialist™ (TCS) Dealer, Brewer Heating & Cooling asks each of our customers to fill out a Trane Customer Satisfaction Survey. Independent TCS dealers are offered training to help better meet the clean air needs of your family. Independent dealers who wear the TCS badge are of the highest standing and are committed to excellence in every aspect of their business, from installation and service to customer satisfaction and employee training. They must qualify for this status on a yearly basis by meeting Trane's high standards for customer satisfaction and continuing education. Below are just a few of the testimonials we have received.
This truly was a ride in the way back machine! Everything you want in a contractor but can only get if you travel back through time: Punctual; professional; honest; fair; knowledgeable; competent; thorough; conscientious; friendly; detailed; and precise. Unbelievable customer service all the way around. Isaac started out with help, who happened to be under the weather. It's obvious he cares about his employees, because he sent his guy home and continued the install in the crazy, driving snow by himself. He did not rush to get the job done and get out of the cold, instead he took his time and made sure everything was right and was upbeat through the entire process. He answered all of my questions and thoroughly explained and demonstrated the thermostat when the install was completed. He straightened the garage and area where the new heat pump is located and with the exception of the snow, he left everything looking better than when he arrived. His office staff maintains the same level of professionalism, knowledge and attention to detail, providing the necessary, timely information for state and federal rebates and credits. LaDawn and Jenny are responsive, courteous and a pleasure to work with. Last but certainly not least, I genuinely feel valued as a customer. Isaac's approach from start to finish makes him, his company and his team stand out and shine.
"After many problems with our first heat pump, I learned more than I
ever intended to about HVAC systems. The issues were not due to the
heat pump itself, but to the installation.
After much research, it became clear that a proper installation,
involves a critical balance between unit size, ductwork, and carefully
following the manufacturer's process for charging the system. Many
contractors take shortcuts on the latter two.
When my original heat pump failed, I debated another repair or
replacement. After talking to more contractors than planned, I found
Brewer Heating & Cooling on the Trane website.
Brewer Heating & Cooling stood out in several regards to other contractors:
- They were the only one to offer a reasonable estimate on repairing
my old system (instead of just pressuring me to replace it)
- Technical knowledge
- Integrity (I check out, the best I could, statements made by the
- Willingness to work with the customer
I decided to go with a new Trane system installed by Brewer
Heating & Cooling. After almost two years with the new Trane heat pump, I
can offer this summary:
- The system has worked flawlessly.
- The minor ductwork changes have improved the airflow, resulting in
more consistent temperature throughout the house.
- We like the variable speed fan option, also suggested by Brewer
Heating & Cooling, which slowly brings up and ramps down the fan speed.
- Compared to my original installation, the new one is very
professional. It is apparent there was a lot of attention to detail in
- I felt they were interested in providing a good system, rather than
just making a sale.
There are more details that I researched than listed here, however, I
can say I would definitely use them again if I had it to do over."
“As long as Brewer Heating & Cooling is in business, they will be my heating / air conditioning contractor of choice. Their knowledge and skilled personnel are outstanding.”
-Judy & Bob Armentrout
"Brewer Heating & Cooling is an asset to the Trane name. Trane can only hope half of their contractors are as knowledgeable, dependable, honest, and hard working as Brewer Heating & Cooling."
-Eric & Jill Bode Klinkowski
"Honest, Conscientious and Thorough"
- Charles Burnett
"Excellent contractor! You should support guys like this, I do!"
- Mark Haag
"We have used Brewer Heating & Cooling since we bought our house 2 ½ years ago. We have been very happy with their service and knowledge. We recommend them every chance we get."
- Erin & Brian Huelskamp
"I found everyone I came in contact with to be friendly, knowledgeable and very prompt."
- Tike & Bev Maupin